Chatz

Sending and safety

Scheduled and failed messages

Everything queued to send, and how to recover failures.

What's in Scheduled

The Scheduled tab under Sending is one place to see everything queued to go out, whichever part of Chatz put it there. That includes:

  • Messages you scheduled from the inbox composer for a later time.
  • Steps a message flow is currently waiting on before it continues.
  • Broadcast sends that are still working through their recipient list.
Scheduled: composer sends, flow waits and broadcasts in one queue
The Scheduled tab

Because a scheduled composer send and a flow wait land in the same list, you never have to check two places to know what is about to reach a customer.

Flow waits show up here too

When a flow reaches a delay step, it does not just sit silently in the background. It parks a scheduled message for the step it is holding, so the wait is visible both in Scheduled and as a blue bubble in the customer's conversation.

Cancelling a flow wait stops the run
Cancel the scheduled bubble in the thread, or cancel it from the Scheduled tab, and the whole flow run stops there. It is not just hiding one message: the flow will not continue to its next step for that contact.

The Failed tab

The Failed tab lists messages that did not go out, whatever the reason: a channel disconnected, a number blocked you, or the send otherwise did not reach WhatsApp. Each row shows the message and a Retry action so you can send it again once the underlying problem is fixed, for example after reconnecting a channel.

This tab is also reachable directly at Failed messages, so a teammate chasing a failed send does not need to open Sending first to find it.

If failures are piling up on one channel, check WhatsApp safety for that channel next: a dropping health score or a paused circuit breaker is often the real cause.

Chatz Docs - Scheduled and failed messages