Every lead to the right salesperson, fairly, and on time
Leads Center is one place that decides who gets a new lead, with rules ranked by priority. It skips people who are away, off shift or full for the day, and passes a lead on when nobody answers in time.
- Farah to Nabila · fair turn
- Aqil set to Away
Returning customers first, then flows, then channels
A returning customer goes back to the person who served them. A rule ranked higher can take a chat over only while nobody has replied, so a lead is never yanked from someone mid-conversation.
- Rank, supersede, and hand assignments that stick
- Fair count per person across every rotation
- Import your current channel and flow setup in one click
Nobody answered in 15 minutes? The next person gets it.
The clock counts the owner’s working minutes and stops only when a person replies. A flow still talking to the customer does not count as waiting.
- Working hours and away status per person
- Daily caps so one person is not flooded
- Try a lead: a simulator that runs the real rules
- Farah to Nabila · fair turn
- Aqil set to Away
The first message is from a real person
Each salesperson sets their own poster and caption once. Chatz sends it before any flow, so thirty sales flows no longer need ninety greeting steps.
- First contact, every new chat, or after a quiet spell
- A company card when nobody is assigned
- Old flows converted to the new card in one pass
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Up and running in three steps
- 1
Import what you have
Channel rotations and flow assign steps become rules.
- 2
Set the people
Working hours, caps and who is in each rotation.
- 3
Switch it on
Test with Try a lead first, then go live.
How different businesses use it
Questions people ask
What happens if I switch Leads Center off?+
Everything goes back to how it worked before: channel rotations and flow assign steps assign as they always did.
More ways Chatz helps
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