Every comment under your post is a lead. Answer it like one.
Instagram and Facebook comments land in the inbox beside your DMs, grouped by the post they were left on. Reply in public, hide the rude ones, or send an automatic private message to everyone who comments a keyword.
A comment thread is about a post, and it looks like it
The post’s picture and caption head the thread, every commenter is named on their own line, and a warning reminds the agent that a reply here is public.
- Reply, Hide and Message actions under each comment
- Your own replies from the Instagram app are recorded too
- Jump from a comment to that person’s DM in one tap
Comment "PRICE", get the price list in DM
Set a keyword per post and Chatz sends a private message to every commenter who uses it, then runs the flow you picked from there.
- Keyword rules per post or across all posts
- The DM can start any flow, with buttons and files
- Stories replies land in the inbox as well
Up and running in three steps
- 1
Connect Instagram and Facebook
Link your professional account and Page.
- 2
Choose the keyword
Pick the word and the message that goes out privately.
- 3
Work them in the inbox
Public and private threads sit side by side with the rest.
How different businesses use it
Questions people ask
Can I message somebody who only commented?+
Instagram and Facebook let a business send one private reply to a comment. After the person answers, it becomes a normal conversation.
More ways Chatz helps
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