Chatz

Shipping & Delivery Policy

Polisi Penghantaran

Version 1.2, effective 17 October 2026

This document is in English and Bahasa Malaysia. English prevails if inconsistent. Baca dalam Bahasa Malaysia

Dokumen ini dalam Bahasa Inggeris dan Bahasa Malaysia. Versi Bahasa Inggeris terpakai jika terdapat percanggahan.

Chatz is online software. We do not sell or ship any physical goods, and there are no shipping fees. Everything you buy is delivered to your account over the internet.

1. What you receive

  • A plan: access to the Chatz features and allowances of the plan you paid for, for the period you paid for (30 or 365 days).
  • An add-on: extra seats, channels or contacts added to your workspace.
  • AI or email credits: added to your workspace’s credit balance.

2. When it is delivered

Access is activated automatically, right after CHIP confirms your payment, usually within seconds. You do not need to wait for us or download anything. We email a receipt to the address on the account, and the payment appears in Settings, Billing. The free trial and the Free plan are available as soon as you sign up.

The website works in any modern browser. The Chatz mobile app, where available, is free to download from the App Store and Google Play and uses the same account.

3. If you have not received access within 24 hours

  1. Sign out and back in, then check Settings, Billing for the plan and the payment.
  2. Check your email, including the spam folder, for the receipt.
  3. If the payment shows as taken by your bank but the plan is not active, contact us with your workspace name, the email on the account, and the date and amount paid: hello@chatz.my, +60 18-588 2459 or WhatsApp.

We will activate the plan, or refund the payment in full if we cannot, under our Refund & Cancellation Policy. Support hours are Monday to Friday, 9am to 6pm (MYT).

4. Buying from a business that uses Chatz

If you bought something from a business through a Chatz store or payment link, that business ships it and sets its own delivery terms. Please contact the business directly.

Bahasa Malaysia: Polisi Penghantaran

Versi 1.2, berkuat kuasa 17 October 2026. Versi Bahasa Inggeris terpakai jika terdapat percanggahan.

Chatz ialah perisian dalam talian. Kami tidak menjual atau menghantar sebarang barangan fizikal, dan tiada caj penghantaran. Semua yang anda beli dihantar ke akaun anda melalui internet.

1. Apa yang anda terima

  • Pelan: akses kepada ciri dan had pelan Chatz yang anda bayar, bagi tempoh yang anda bayar (30 atau 365 hari).
  • Tambahan: tempat duduk, saluran atau kenalan tambahan untuk ruang kerja anda.
  • Kredit AI atau e-mel: ditambah ke baki kredit ruang kerja anda.

2. Bila ia dihantar

Akses diaktifkan secara automatik sebaik sahaja CHIP mengesahkan bayaran anda, biasanya dalam beberapa saat. Anda tidak perlu menunggu kami atau memuat turun apa-apa. Kami menghantar resit ke alamat e-mel akaun, dan bayaran dipaparkan di Settings, Billing. Percubaan percuma dan pelan Percuma tersedia sebaik sahaja anda mendaftar.

Laman web berfungsi dalam mana-mana pelayar moden. Aplikasi mudah alih Chatz, jika tersedia, boleh dimuat turun secara percuma dari App Store dan Google Play dan menggunakan akaun yang sama.

3. Jika anda belum menerima akses dalam tempoh 24 jam

  1. Log keluar dan log masuk semula, kemudian semak pelan dan bayaran di Settings, Billing.
  2. Semak e-mel anda, termasuk folder spam, untuk resit.
  3. Jika bank anda menunjukkan bayaran telah diambil tetapi pelan tidak aktif, hubungi kami dengan nama ruang kerja, e-mel akaun, serta tarikh dan jumlah yang dibayar: hello@chatz.my, +60 18-588 2459 atau WhatsApp.

Kami akan mengaktifkan pelan, atau memulangkan bayaran sepenuhnya jika tidak dapat, mengikut Polisi Bayaran Balik & Pembatalan kami. Waktu sokongan ialah Isnin hingga Jumaat, 9 pagi hingga 6 petang (waktu Malaysia).

4. Membeli daripada perniagaan yang menggunakan Chatz

Jika anda membeli sesuatu daripada sesebuah perniagaan melalui kedai atau pautan pembayaran Chatz, perniagaan itu yang menghantarnya dan menetapkan terma penghantarannya sendiri. Sila hubungi perniagaan itu secara terus.

Contact us / Hubungi kami

Company / Syarikat
Teras Core Technology Sdn. Bhd.
SSM No. / No. SSM
202601029932 (1692027)
Address / Alamat
No 26-1 Jalan Sunsuria 1B/2, Jasper Square, Bandar Sunsuria, 43900 Sepang, Selangor, Malaysia
Email / E-mel
hello@chatz.my
Phone, WhatsApp
+60 18-588 2459 · WhatsApp
Hours / Waktu
Monday to Friday, 9am to 6pm (MYT)Isnin hingga Jumaat, 9 pagi hingga 6 petang (waktu Malaysia)
Shipping & Delivery Policy | Chatz