Chatz

Automation

Quick replies

Canned answers your team sends with a slash command.

What a quick reply is

A quick reply is a canned answer your team can drop into a conversation instead of typing it out again. It saves a body of text, and optionally an attachment, behind a short shortcut you type in the composer, which is the fastest way to keep answers consistent across a team without anyone memorising the exact wording.

Quick Replies: folders of shortcuts, each with a body and an attachment
The Quick Replies manager

Folders and shortcuts

Quick replies are organised into folders, so a growing library stays easy to browse instead of turning into one long list. Each quick reply has a short shortcut you choose (the text you will type to find it), plus the message body it sends.

  1. Open Automation, then Quick Replies
    You will see your folders, and the quick replies inside each one.
  2. Add a folder to group related replies
    For example, one folder for shipping questions and another for pricing.
  3. Add a quick reply
    Give it a shortcut, write the body, and attach a file if it needs one.

Attachments

A quick reply is not limited to text. Attach a file, a photo, or another document to it and every use of that shortcut sends the attachment along with the body, so a team member does not have to hunt down the right brochure or price list each time a customer asks.

Using them in the composer

In any conversation, type / in the composer to open the slash menu, then start typing the shortcut. The same slash menu also surfaces flows you can run directly from a chat, so the one keystroke covers both canned answers and full automations.

  • Type / followed by the shortcut, then pick the matching quick reply.
  • Selecting it fills the composer with the saved body and attaches the saved file, ready to send or edit first.
Edit before sending
A quick reply fills the composer rather than sending immediately, so you can always adjust a name or a detail before it goes out.