Instagram, Messenger and more

Instagram: DMs and comments#

Connecting Instagram brings direct messages into the same inbox as everything else, so a question that starts on Instagram gets the same reply tools, notes and assignment as a WhatsApp chat. It also brings in comments left on your posts, so a comment does not need checking on Instagram itself to be noticed.

A comment is not a private message, though, and plenty of businesses would rather answer a product question away from a public thread. Chatz can turn a comment into a private conversation automatically: see Comment to DM to set that up, including which keywords trigger it.

Facebook Messenger and Page reviews#

Facebook Messenger works the same way as Instagram: conversations and comments both land in the inbox, and comments can be turned into a DM the same way. A Messenger channel also brings in Page reviews left on your Facebook Page, so a new review shows up in Chatz instead of you having to check Facebook separately to catch it.

Google Business reviews#

A Google Business Reviews channel is reviews only, it does not carry a conversation feed the way the others do. Connect it and a new review left on your Google Business listing appears in Chatz as it comes in, so your team can respond promptly without checking Google directly.

Email channel#

An Email channel puts a dedicated mailbox in the same inbox as your chat channels. An emailed question gets the same reply workflow as a WhatsApp message: the same conversation list, the same composer, and the same assignment and notes your team already uses for chat.