Stories

The stories feed#

Stories sits under Inbox in the sidebar and shows the WhatsApp status posts your contacts have put up: the same status updates you would see inside the WhatsApp app, but gathered in one feed alongside the rest of your customer conversations. It saves your team from switching to a phone just to see what a lead has been posting, and it is one more place a customer might mention something worth following up on.

DesktopMobile

Posting a story#

Chatz can post your own status too, either text, an image, or a video, from whichever connected channel you choose. It is a quick way to reach every contact who has your number saved without writing a broadcast: a new arrival, a limited stock drop, an office hours change, whatever is worth a glance rather than a message in someone's inbox.

1. Open Stories
   From the sidebar under Inbox.
2. Start a new story
   Choose text, an image or a video, and the channel to post it from.
3. Post
   The story goes up on that number's WhatsApp status, visible to your contacts.

Replying through DM#

Replying to a story someone posted turns into a normal direct message: your reply lands in the same inbox as every other conversation with that contact, quoting the story it answers. Nothing about a story reply behaves differently once it becomes a chat, so it picks up the same assignment, tags and history as any other conversation with that person.