Retain · Satisfaction surveys
Ask every customer how you did, at the moment it counts
When a chat is closed, Chatz asks the customer to rate it from 1 to 5 in your own words, and records the score against the teammate who handled it.
Asked on close, in your words
One ask per customer per week
Scores per teammate
Scores
A bare number is a score. A sentence is a customer talking.
"5", "rating 4" and "3/5" count. "Saya nak 2 tiket" does not. Ratings are kept against the person who owned the chat at the time.
- Satisfied share and response rate
- Compared with the period before
- Off by default, because it messages customers
How it works
Up and running in three steps
- 1
Write the question
And the thank-you message.
- 2
Pick the cooldown
So regular customers are not asked every day.
- 3
Read the scores
In Analytics, per teammate.
In practice
How different businesses use it
FAQ
Questions people ask
Which channels can ask?+
WhatsApp, Instagram, Messenger and Telegram, where a customer can answer with a number.
Keep exploring
More ways Chatz helps
CaptureLeads from Meta adsClick-to-WhatsApp leads, tagged by the ad that paid for themLearn moreCaptureComments to DMsTurn Instagram and Facebook comments into private conversationsLearn moreCaptureWebsite leadsA chat widget, order forms and a storefront that feed the inboxLearn moreCaptureWhatsApp links and QR codesPosters, receipts and events that start the right flowLearn moreConvertTeam inboxWhatsApp, Instagram, Messenger, Telegram, email and calls togetherLearn moreConvertAI agentsAn AI that answers from your own price lists and itinerariesLearn moreConvertLead routingLeads Center decides who gets each lead, fairly, in one placeLearn moreConvertBook appointmentsBookings, reminders and a calendar, straight from the chatLearn more
Ready to bring every conversation together?
Start free, connect your first number in minutes, and invite the team when you are ready.
No credit card required · Free 14-day trial