Chatz
Measure · Analytics and reports

Numbers the whole team agrees on

Messages, customer wait, agent response, missed chats, new contacts, leads by stage and sales by teammate, each against the period before. A month or longer arrives as a branded PDF by email.

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Numbers the whole team agrees on
Customer wait and agent response, kept apart
Office hours counted properly
A monthly PDF in your inbox
Two clocks

What the customer waited, and what your team took

Customer wait counts any reply, bot included. Agent response counts people, in your office hours if you choose. One figure cannot answer both questions, so Chatz shows both.

  • Missed chats against your reply target
  • Handle time from first question to resolved
  • Peak hours and messages by channel
What the customer waited, and what your team took
Funnel

How far every lead got, not only where they are now

Chatz records every stage a lead reaches, so the funnel shows L1 to L4 honestly, with the drop-off named between each step.

  • Leads by stage and by tag
  • Won and lost from invoices
  • Per channel and per teammate tables
How far every lead got, not only where they are now
How it works

Up and running in three steps

  1. 1

    Set your targets

    Reply target and office hours.

  2. 2

    Pick the markers

    Which tags and invoice states mean won or lost.

  3. 3

    Read it anywhere

    Web, phone, or the monthly PDF.

In practice

How different businesses use it

PropertyCost per viewingSee which ads produced leads that actually booked.Learn more
FAQ

Questions people ask

Can I see one teammate’s numbers?+

Owners and admins can switch the dashboard to any teammate, to unassigned chats, or to everyone. Agents see their own.

Keep exploring

More ways Chatz helps

FeatureMarketing ToolsBroadcast, drip, email, Meta AdsLearn moreCaptureLeads from Meta adsClick-to-WhatsApp leads, tagged by the ad that paid for themLearn moreCaptureComments to DMsTurn Instagram and Facebook comments into private conversationsLearn moreCaptureWebsite leadsA chat widget, order forms and a storefront that feed the inboxLearn moreCaptureWhatsApp links and QR codesPosters, receipts and events that start the right flowLearn moreConvertTeam inboxWhatsApp, Instagram, Messenger, Telegram, email and calls togetherLearn moreConvertAI agentsAn AI that answers from your own price lists and itinerariesLearn moreConvertLead routingLeads Center decides who gets each lead, fairly, in one placeLearn more

Ready to bring every conversation together?

Start free, connect your first number in minutes, and invite the team when you are ready.

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WhatsApp Analytics & Team Performance Reports | Chatz