Terms of Service

These terms cover your use of Chatz, on the web and in the mobile app. Using the service means you accept them, and whoever agrees to them on behalf of a company confirms they may bind it.

What the service is

Chatz connects the messaging channels you already use, keeps the conversations in one inbox, and adds automation, contacts, orders and AI assistance around them. It is a tool for the messages you and your customers exchange; the channels themselves belong to Meta and to your own telephone and email providers, and their availability is not ours to promise.

Your account

• You need an account to use Chatz, and you are responsible for what happens under it.
• Keep your sign-in details to yourself. Tell us at once if you think somebody else has them.
• A workspace owner decides who joins, what each seat may see, and who may remove whom.
• You must be 18 or older, and Chatz must be legal to use where you are.

How you may use it

You agree not to use Chatz to:

• Send unsolicited bulk messages, or message anybody who has asked you to stop.
• Break the WhatsApp Business Messaging Policy, or Meta’s platform terms. Those rules govern the numbers and pages you connect, and breaking them can get your own number banned by Meta, which is not something we can reverse.
• Send anything unlawful, deceptive, or harmful, or impersonate somebody else.
• Break, overload or work around the service, or resell access to it without our agreement.

You are responsible for having a lawful basis to message the people in your contact list, and for honouring their requests to be removed.

Your data, and ours

What you and your customers put into Chatz stays yours. We hold it to run the service, on the terms of the privacy policy, and we do not sell it or use it to advertise to anybody. You can export your contacts and conversations while your account is active, and you should do so before closing it.

The product itself, its code, its design and its name remain ours.

Plans, payment and AI credit

Plans and AI credit are bought and managed on the Chatz website, not inside the mobile app. Fees are stated in the plan you pick, charged in advance, and non-refundable except where the law says otherwise. AI features draw on credit that runs down as it is used; if it runs out those features pause until it is topped up, and the rest of the service keeps working. We will give notice before a price changes.

Suspension and ending it

You may close your account at any time. We may suspend or end access if these terms are broken, if an account is being used to harm somebody, or if payment fails and stays unpaid after we have asked. Where we reasonably can, we will warn you first and give you a chance to put it right.

What we do not promise

We work to keep Chatz available and correct, but it is provided as it is. We do not promise it will be uninterrupted, that every message will be delivered by a third-party channel, or that it fits a particular purpose you have in mind. To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the three months before it arose, and we are not liable for lost profit or lost business.

Governing law

These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction over any dispute.

Changes

We may update these terms. Material changes are emailed to workspace owners before they take effect, and continuing to use Chatz after that means accepting them.

Contact

hello@chatz.my, or through the contact page.